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PURCHASING AND SUPPLY CHAIN MANAGEMENT

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1 / 50

SCM. A Supply Chain includes the chain of entities involved in the planning,procurement,production and ------------- of products and services

Distribution

Supply

Demand

2 / 50

SCM. From the economic system's point of view, the role of marketing intermediaries is to transform the assortment of products made by producers into the assortment of products wanted by ________Channel members.

a) manufacturers

b) marketers

c) distributors

d) consumers

3 / 50

SCM. Which of the following is true regarding control charts?

Values above the upper and lower control limits indicate points out of adjustment.

Control charts are built so that new data can be quickly compared to past performance data.

Control charts graphically present data.

All of the above are true.

4 / 50

SCM. Which of the following are not key attributes of supply chain management?

inventory control

leveraging technology

customer power

all are key attributes

5 / 50

SCM. In a SC,Material flows in one direction while _________from in both direction

Process

Information

Product

Semifinished Goods

6 / 50

SCM,. Pareto charts are used to

identify inspection points in a process

outline production schedules

organize errors, problems or defects

show material flow

7 / 50

SCM. According to the manufacturing-based definition of quality

quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

quality depends on how well the product fits patterns of consumer

preferences even though quality cannot be defined, you know what it is

quality is the degree to which a specific product conforms to standards

8 / 50

SCM. A successful TQM program incorporates all of the following except

continuous improvement

employment involvement

benchmarking

centralized decision making authority

9 / 50

SCM. Today, a growing number of firms now outsource some or all of their logistics to ________ intermediaries

a) competitors

b) third-party logistics providers

c) channel members

d) cross-functional teams

10 / 50

SCM. A supply chain is essentially a sequence of linked:

Customer and prospects

Supplier and manufacturer

Suppliers and customers

Warehousing and wholesaling units

11 / 50

SCM. A recent consumer survey conducted for a car dealership indicates that, when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?

communication, courtesy, and credibility

competence, courtesy, and security

competence, responsiveness, and reliability

communication, responsiveness, and reliability

12 / 50

SCM."Quality is defined by the customer" is

An unrealistic definition of quality

A user-based definition of quality

A manufacturing-based definition of quality

A product-based definition of quality

13 / 50

SCM. Which of the following is not a typical supply chain member?

Retailer‟s creditor

wholesaler

reseller

producer

14 / 50

SCM.To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.

supply chain management

economic order quantity

just-in-time logistics

limited inventory logistics

15 / 50

SCM. Inspection, scrap, and repair are examples of

internal costs

external costs

costs of dissatisfaction

societal costs

16 / 50

SCM. Intermediaries play an important role in matching ________.

Dealer with customer

Manufacturer to product

Information and promotion

Supply and demand

17 / 50

SCM. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is

in control, but not capable of producing within the established control limits

out of control and the process should be investigated for assignable variation

within the established control limits with only natural causes of variation monitored closely to see if the next sample mean will also fall outside the control limits

18 / 50

SCM. What are the Pre- Transaction elements in Customer satisafaction?

A, Knowledge of avaialability

B, Quality sales representation.

C, Monitored stocked level.

D, All of the above

19 / 50

SCM. Which of the following activities is not a direct responsibility of operations management?

Determining the exact mix of products and services that the customers will want

Designing the operation's products,services and processes

Developing an operations strategy for the operations

Planning and controlling the operation

20 / 50

SCM. Which of the following functions is not a core function of an organisation?

The Product/Service Dev.Function

The Operations Function

The Marketing ( Including Sales ) Function

The accounting and finance function

21 / 50

SCM. If two potential suppliers can deliver a part with the same quality and prices, the selection should be based on:

Age of the firms

A coin flip

Outside evaluation

The capabilities and flexibilities of the firms

22 / 50

SCM. Which function typically employs more people than any other functional area?

Information System

Operations

Marketing

Finance

23 / 50

SCM. What is the meaning of MRP11

A Machinery resource plan

B, Manufacturers Resources Planning

C, material recources progrmming

24 / 50

SCM. Julie Newmar recognizes that her company needs to provide better customer service and trim distribution costs through teamwork, both inside the company and among all the marketing channel organizations. Julie will begin the practice of ________.

intermediation

customer relationship management

integrated logistics management

supply chain management

25 / 50

SCM. The supply chain concept originated in what discipline?

a) marketing

b) operations

c) logistics

d) production

26 / 50

SCM. Which of the following is not a typical inspection point?

upon receipt of goods from your supplier

during the production process

before the product is shipped to the customer

27 / 50

SCM. The trend in organizations is to place the SCM function:

Under the manufacturing function

Under the finance function

Under the engineering function

At the same level as the other major functions

28 / 50

SCM. According to the manufacturing-based definition of quality

"quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

quality depends on how well the product fits patterns of consume

preferences even though quality cannot be defined, you know what it is

quality is the degree to which a specific product conforms to standards

29 / 50

manufacturers

marketers

distributors

30 / 50

SCM. When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________

Channel Of Distribution

Value Delivery Network

Supply Chain

Supply And Demand Chain

31 / 50

SCM. What best described “Lead Time”

A, The time between requisitioning period and the delivery time of the material.

B, Sourcing time up till the time of delivery.

C, All the time that are associated with supply chain management.

32 / 50

SCM. Quality is both quantitative and

Supportive

Qualitative

Measurable

Conclusive

33 / 50

SCM. What is the meaning of JIT

A, Just integrated technology

B, Just in Time

C, just information technology

34 / 50

SCM. Which of the following is the least likely decision to be made by Operations Managers

Selecting the location and layout of a facility

Deciding which market areas to manufacture products for

How much capacity is required to balance demand

Designing and improving the jobs of the workforce

35 / 50

SCM. what is the meaning of EOQ

A, Economic Order Quantity

B, Economic Optimum Quantity.

C, Economy Ordering quantity.

36 / 50

SCM. Which of the following is NOT a reason that companies are depending more on their suppliers?

a) More focus on core competencies

b) Need for more flexibilities

c) Desire to share risks

d) More control over their suppliers

37 / 50

SCM. .TQM refers to

total quantity management

total quality management

total quality marketing

total quotient management

38 / 50

SCM.Which one of the following would not generally be considered an aspect of operations management?

Work methods

Secure financial resources

Maintain quality

Product or service design

39 / 50

SCM. Which of the following is not an area of responsibility for a logistics manager?

a) inventory

b) purchasing

c) warehousing

d) marketing

40 / 50

SCM. Lean production involves

Improvement of speed only

Improvement of quality only

Elimination of all types of waste

Elimination of cost only

41 / 50

SCM. Which came last in the development of manufacturing techniques?

Lean production.

Division of labor.

Mass production

Interchangeable parts.

42 / 50

SCM. Which of the following is NOT a benefit of SCM Purchasing?

a) Consistent quality

b) Savings on resources

c) Lower costs

d) Less dependence on suppliers

43 / 50

SCM .Zero defects in manufacturing

is an unobtainable and misleading ideal

is the goal of TQM

is readily achievable in all areas

is a relevant goal only in electronic assembly

44 / 50

SCM. The variability in demand orders among supply chain participants:

a) cannot be controlled

b) refers to the bullwhip effect

c) can be controlled with electronic order placement

d) is more pronounced in relational exchanges

45 / 50

SCM. What is a perfect order?

a) simultaneous achievement of relevant customer metrics

b) an order that arrives on time

c) an order that arrives undamaged

d) an order that is easy for the receiver to fill

46 / 50

SCM. Supply chain concept originated in what discipline?

marketing

Operations

Logistics

Production

47 / 50

SCM. A supply chain is essentially a sequence of linked:

Customer and prospects

Supplier and manufacturer

Suppliers and customers

48 / 50

SCM. Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

Pareto chart

Flow chart

check sheet

49 / 50

SCM. A supply chain is a sequence of firms that perform activities required:

To find products that are similar

To create synergy in their training programs

To create and deliver goods to consumers

50 / 50

SCM. Raw materials and specialised services procured are converted into useful service offerings and finaly distributed to customers in following Industry

Hotel

Cement

Sugar

Refinery

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Purchasing and Supply Chain Management Examination

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