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PURCHASING AND SUPPLY CHAIN MANAGEMENT

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ONLINE EXAMINATIONS

The online assessment is taken on completion of the training material. You will be asked 100 multiple choice questions with a pass mark of 50%. The answers are marked automatically so you will instantly know whether you have passed. If you don’t pass don’t worry! You can take the Exam again

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1 / 50

SCM. The bullwhip effect:

a) is an ineffective way to motivate warehouse employees

b) applies to rodeos and has nothing to do with supply chain management

c) refers to the “swaying” motion associated with triple trailers

d) refers to variability in demand orders among supply chain participants.

2 / 50

SCM. A quality loss function utilizes all of the following costs except

the cost of scrap and repair

the cost of customer dissatisfaction

inspection, warranty, and service costs

sales costs

3 / 50

SCM. Which came last in the development of manufacturing techniques?

Lean production.

Division of labor

Mass production.

Craft production

4 / 50

SCM. The inputs to a transformation process include all of the following except

Material

People

Information

Assembly

5 / 50

SCM,. Pareto charts are used to

identify inspection points in a process

outline production schedules

organize errors, problems or defects

show material flow

6 / 50

SCM. Which of the following is not an area of responsibility for a logistics manager?

a) inventory

b) purchasing

c) warehousing

d) marketing

7 / 50

SCM. Total Quality Management emphasizes

the responsibility of the Quality Control staff to identify and solve all quality-related problems

A commitment to quality that goes beyond internal company issues to suppliers and customers

A system where strong managers are the only decision makers

A process where mostly statisticians get involved

8 / 50

SCM. Raw materials and specialised services procured are converted into useful service offerings and finaly distributed to customers in following Industry

Hotel

Cement

Sugar

Refinery

9 / 50

SCM. Total Quality Management emphasizes

the responsibility of the Quality Control staff to identify and solve all quality-related problems

a commitment to quality that goes beyond internal company issues to suppliers and customers

a system where strong managers are the only decision

makers a process where mostly statisticians get involved

10 / 50

SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows.

production line

supply chain

marketing channel

warehouse

11 / 50

SCM. All of the following costs are likely to decrease as a result of better quality except

customer dissatisfaction costs

maintenance costs

scrap costs

warranty and service costs

12 / 50

SCM. A supply chain is a sequence of firms that perform activities required:

a. to find products that are similar

b. to facilitate wholesalers inventory selections

c. to create synergy in their training programs

d. to create and deliver goods to consumers

13 / 50

SCM. .TQM refers to

total quantity management

total quality management

total quality marketing

total quotient management

14 / 50

SCM. Today, a growing number of firms now outsource some or all of their logistics to ________ intermediaries

a) competitors

b) third-party logistics providers

c) channel members

d) cross-functional teams

15 / 50

SCM .Zero defects in manufacturing

is an unobtainable and misleading ideal

is the goal of TQM

is readily achievable in all areas

is a relevant goal only in electronic assembly

16 / 50

SCM. The variability in demand orders among supply chain participants:

a) cannot be controlled

b) refers to the bullwhip effect

c) can be controlled with electronic order placement

d) is more pronounced in relational exchanges

17 / 50

SCM.To reduce inventory management costs, many companies use a system called ________, which involves carrying only small inventories of parts or merchandise, often only enough for a few days of operation.

supply chain management

economic order quantity

just-in-time logistics

limited inventory logistics

18 / 50

SCM. What is the best way of informing workers of management decisions:

A, Problem solving.

B, Decision making

C, Communication.

19 / 50

SCM.When suppliers, distributors, and customers collaborate with each other to improve the performance of the entire system, they are participating in a ________

a) channel of distribution

b) value delivery network

c) supply chain

d) supply and demand chain

20 / 50

SCM. ____ is an example of a pure good.

Restaurant

Dentist

Coal Mining

Education

21 / 50

SCM. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

Taguchi Loss Function

Pareto Chart

ISO 9000 Quality Cost Calculator

Process Chart

22 / 50

SCM."Quality is defined by the customer" is

An unrealistic definition of quality

A user-based definition of quality

A manufacturing-based definition of quality

A product-based definition of quality

23 / 50

SCM. "Quality is defined by the customer" is

a user-based definition of quality

A manufacturing-based definition of quality

a product-based definition of quality

the definition proposed by the American Society for Quality Control

24 / 50

SCM. When suppliers, distributors, and customers partner with each other to improve the performance of the entire system, they are participating in a ________

Channel Of Distribution

Value Delivery Network

Supply Chain

Supply And Demand Chain

25 / 50

SCM. A supply chain is a sequence of firms that perform activities required:

To find products that are similar

To create synergy in their training programs

To create and deliver goods to consumers

26 / 50

SCM. what is the meaning of EOQ

A, Economic Order Quantity

B, Economic Optimum Quantity.

C, Economy Ordering quantity.

27 / 50

SCM. The goal of inspection is to

detect a bad process immediately

add value to a product or service

correct deficiencies in products

correct system deficiencies

28 / 50

SCM. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?

the foreman

a member of the Quality Control department

the operator herself

the employee's supervisor

29 / 50

SCM. What is a perfect order?

a) simultaneous achievement of relevant customer metrics

b) an order that arrives on time

c) an order that arrives undamaged

d) an order that is easy for the receiver to fill

30 / 50

SCM. Which one of the following is not a typical question dealt with by an operations managers?

How much capacity will be needed in the months ahead?

What is a satisfactory location for a new facility?

How to motivate employees?

All are typical of operations decisions

31 / 50

SCM. According to the manufacturing-based definition of quality

quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost

quality depends on how well the product fits patterns of consumer

preferences even though quality cannot be defined, you know what it is

quality is the degree to which a specific product conforms to standards

32 / 50

SCM. Which of the following is not one of the major categories of costs associated with quality?

prevention costs

appraisal costs

internal failures

none of the above, they are all major categories of costs associated with quality

33 / 50

SCM. Which of the following is NOT a reason that companies are depending more on their suppliers?

a) More focus on core competencies

b) Need for more flexibilities

c) Desire to share risks

d) More control over their suppliers

34 / 50

SCM. Lean production involves

Improvement of speed only

Improvement of quality only

Elimination of all types of waste

Elimination of cost only

35 / 50

SCM. Which of the following are not key attributes of supply chain management?

inventory control

leveraging technology

customer power

all are key attributes

36 / 50

SCM. , An essential role in Procurement is

a, Competitive bidding.

B, Negotiation.

C, Sourcing

37 / 50

SCM. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is

in control, but not capable of producing within the established control limits

out of control and the process should be investigated for assignable variation

within the established control limits with only natural causes of variation monitored closely to see if the next sample mean will also fall outside the control limits

38 / 50

SCM. The supply chain management philosophy emerged in which decade?

1960s

1970s

1980s

1990s

39 / 50

SCM. A ____________ encompasses all activities associated with the flow and transformation of goods from the raw material stage, through to the end user, as well as the associated information flows.

Production line

Supply chain

Marketing channel

Warehouse

40 / 50

SCM. The most common form of quality control includes:

Planning

Organizing

Inspection

Directing

41 / 50

SCM. Which of the following is not true about a lean production system?

It puts emphasis on quality, flexibility, and time reduction.

It puts emphasis on reducing a company's labor force.

It is involved in maintaining and improving the system with lower amounts of inventory.

It relies on buffers against unforeseen occurrences.

42 / 50

SCM. A successful TQM program incorporates all of the following except

continuous improvement

employment involvement

benchmarking

centralized decision making authority

43 / 50

SCM. There are four generic processes involved in any SCM-Planning for operations,Sourcing decisions,Manufacturing related activities and

Purchase

Inventory

Information

Distribution

44 / 50

SCM. What best describes the objectives of Purchasing.

A, Right Price,

B, Right Quantity, Right Quality

C, Right Source, Right Time

D, All of the above

45 / 50

SCM. Which of the following is the least likely decision to be made by Operations Managers

Selecting the location and layout of a facility

Deciding which market areas to manufacture products for

How much capacity is required to balance demand

Designing and improving the jobs of the workforce

46 / 50

SCM. The amount of inventory kept at each stock point in a warehouse network is usually based on:

Minimizing transportation costs

Constant demand

Tradeoffs between warehousing, inventory, and transportation costs

Product pricing strategy

47 / 50

SCM. Lean production involves

Elimination of cost only

Improvement of quality only

Improvement of speed only

Elimination of all types of waste

48 / 50

SCM. Which of the following would not be normally considered as a key feature of Operations Management?

Operations is the part of an organisation which creates wealth through the management of the transformation process

World class Operations can give an organisation competitive advantage

Most new technology is implemented in Operations areas

Operations is the area of a business where most people work

49 / 50

SCM. What are the Pre- Transaction elements in Customer satisafaction?

A, Knowledge of avaialability

B, Quality sales representation.

C, Monitored stocked level.

D, All of the above

50 / 50

SCM. What is a perfect order?

simultaneous achievement of relevant customer

metrics an order that arrives on time

an order that arrives undamaged

an order that is easy for the receiver to fill

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Purchasing and Supply Chain Management Examination

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